Privacy Policy – 5mbw Casino

1. Introduction

5mbw Casino ("5mbw", "we", "us", "our") operates the online casino and sports betting platform accessible at 5mbw.club. We are committed to protecting the privacy and personal data of all registered players and visitors to our platform.

This Privacy Policy ("Policy") describes how 5mbw collects, uses, stores, discloses, and protects personal information in connection with your use of the 5mbw platform — including the website, all game categories (live casino, slots, sports betting, sabong, bingo, Dragon Tiger), and all related services and communications.

This Policy is to be read in conjunction with the 5mbw Terms & Conditions and our Responsible Gaming policy. By registering an account or using the 5mbw platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

2. Data Controller

5mbw is the data controller responsible for your personal information collected and processed through the 5mbw platform. The platform operates under the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR), which imposes specific obligations on 5mbw with respect to the collection, handling, and disclosure of player data.

For all privacy-related enquiries, corrections, or complaints, you may contact 5mbw's data compliance team via the live chat function on the platform or by plain-text email as listed in the footer of this page.

3. Personal Data We Collect

3.1 Registration Data

When you create a 5mbw account, we collect the information you provide during the registration process, including:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Philippine mobile number and/or email address
• Chosen username and encrypted password
• Province, city, or municipality of residence (e.g., Manila, Cebu City, Davao, Quezon City, Makati)

3.2 KYC Verification Data

Prior to processing any withdrawal, 5mbw is required by PAGCOR regulations to verify your identity. KYC data may include:

• Government-issued Philippine ID (PhilSys National ID, UMID, SSS ID, Driver's License, Passport, or Voter's ID)
• Proof of address (utility bill, bank statement, or barangay certificate not older than 3 months)
• Selfie or live photo for biometric verification where required

3.3 Financial & Transaction Data

5mbw collects records of all financial transactions on your account, including deposit amounts, withdrawal requests, payment methods used (GCash, PayMaya, BDO, BPI, Metrobank, USDT), transaction reference numbers, and timestamps.

3.4 Gaming Activity Data

We collect data about your gaming activity on 5mbw, including games played, bet amounts in Philippine Peso, session duration, wagering history, and bonus utilisation. This data is used for regulatory reporting, responsible gaming monitoring, and platform personalisation.

3.5 Technical & Device Data

When you access 5mbw, we automatically collect technical data including IP address, device type, operating system, browser type, session tokens, and login timestamps. This data is used for security purposes, fraud detection, and platform performance optimisation.

3.6 Communications Data

If you contact 5mbw support via live chat, email, or any other channel, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.

4. How We Collect Your Data

5mbw collects personal data through the following means:

• Directly from you — information you provide during registration, KYC submission, deposit/withdrawal requests, support interactions, and form submissions on the platform.
• Automatically — technical data collected via cookies, session tracking, and server logs when you access and use the 5mbw platform.
• From payment providers — transaction confirmation data from GCash, PayMaya, BDO, BPI, Metrobank, and USDT processors to verify and reconcile financial transactions.
• From fraud prevention services — identity verification and fraud signals from certified third-party services engaged to protect the integrity of the 5mbw platform.

5. How We Use Your Personal Data

5mbw processes your personal data for the following purposes:

• To create, manage, and maintain your 5mbw player account
• To process deposits and withdrawals in Philippine Peso via your chosen payment method
• To verify your identity and age (21+) in compliance with PAGCOR KYC requirements
• To detect, prevent, and investigate fraud, money laundering, and prohibited conduct as defined in the 5mbw Terms & Conditions
• To enforce our responsible gaming policies, including monitoring for signs of problem gambling and applying player-requested limits or self-exclusions
• To personalise your 5mbw experience, including game recommendations and promotional offers relevant to your activity
• To send account-related communications (transaction receipts, security alerts, promotional notifications where you have opted in)
• To comply with our legal and regulatory obligations to PAGCOR and other Philippine authorities
• To resolve disputes and enforce our contractual rights under the Terms & Conditions
• To improve the 5mbw platform through analytics of aggregated, anonymised usage data

6. Legal Basis for Processing

5mbw processes your personal data on the following legal bases under applicable Philippine data protection law:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms & Conditions, including account management, game provision, and payment processing.
• Legal obligation: Processing required to comply with PAGCOR regulatory requirements, anti-money laundering laws, and other applicable Philippine legislation.
• Legitimate interests: Processing conducted in pursuit of 5mbw's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, including marketing communications and optional analytics cookies. Consent may be withdrawn at any time without prejudice to the lawfulness of prior processing.

7. Data Sharing & Disclosure

5mbw does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your data only in the following circumstances:

• PAGCOR and Philippine regulatory authorities: 5mbw is required by law to disclose player information to PAGCOR and other competent Philippine authorities upon lawful request, including for regulatory audits, investigations, and compliance reporting.
• Payment processors: Transaction data is shared with GCash, PayMaya, BDO, BPI, Metrobank, and USDT processors as necessary to facilitate deposits and withdrawals. Each payment provider operates under their own privacy policy and applicable Philippine financial regulations.
• Game content providers: Anonymised gaming activity data may be shared with certified game providers (e.g., for RNG audit trails) in accordance with our licensing agreements. Personally identifiable information is not shared with game providers.
• Fraud prevention and identity verification services: 5mbw engages certified third-party services to assist with KYC verification and fraud detection. These providers process data on 5mbw's behalf and are bound by data processing agreements.
• Professional advisors: Legal counsel, auditors, and compliance advisors engaged by 5mbw may access relevant player data under strict confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or transfer of substantially all of 5mbw's assets, player data may be transferred to the acquiring entity, subject to equivalent privacy protections.

8. Data Retention

5mbw retains your personal data for the following periods:

• Active accounts: All personal and transactional data is retained for as long as your 5mbw account remains active.
• Closed accounts: Following account closure, 5mbw retains data for a minimum of five (5) years to comply with PAGCOR regulatory requirements and applicable Philippine anti-money laundering legislation.
• KYC documents: Identity verification documents are retained for the period required by PAGCOR KYC rules, which may exceed standard data retention periods.
• Support communications: Records of support interactions are retained for three (3) years following the interaction for dispute resolution and quality assurance purposes.

Upon expiry of the applicable retention period, 5mbw will securely delete or anonymise your personal data in accordance with our data disposal procedures.

9. Data Security

5mbw implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 5mbw platform
• Encrypted storage of passwords using industry-standard hashing algorithms
• Role-based access controls limiting internal access to personal data on a need-to-know basis
• Regular independent security audits and penetration testing of the 5mbw platform infrastructure
• Automatic session timeout to protect accounts on unattended devices
• Two-factor authentication (2FA) available to all registered 5mbw players

Notwithstanding these measures, no method of electronic data transmission or storage is entirely secure. In the event of a data breach that poses a risk to your rights, 5mbw will notify affected players and the relevant Philippine authorities in accordance with applicable breach notification requirements.

10. Cookies & Tracking Technologies

5mbw uses cookies and similar tracking technologies on the platform. The categories of cookies used are as follows:

• Essential cookies: Strictly necessary for the operation of the 5mbw platform, including session authentication tokens, security cookies, and load balancing. These cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences (e.g., language settings, last-played games) to personalise your 5mbw experience across sessions.
• Analytics cookies: Used to collect anonymised data about how players use the 5mbw platform, enabling us to identify performance issues and improve the user experience. These are optional and require your consent.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies will prevent certain features of the 5mbw platform from functioning correctly.

11. Your Data Rights

Subject to applicable Philippine data protection law, you have the following rights in relation to your personal data held by 5mbw:

• Right of Access: You may request a copy of the personal data 5mbw holds about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data in your 5mbw account.
• Right to Erasure: You may request deletion of your personal data where retention is no longer legally required. Note that 5mbw may be required to retain certain data for regulatory compliance purposes even after account closure.
• Right to Object: You may object to processing of your data for direct marketing purposes at any time. Marketing opt-out can also be managed directly in your 5mbw account settings.
• Right to Data Portability: Where technically feasible and legally applicable, you may request your personal data in a structured, machine-readable format.

To exercise any of the above rights, contact 5mbw support via live chat. We will acknowledge your request within 5 business days and respond substantively within 30 days, or within the timeframe required by applicable Philippine law.

12. Children & Minors

The 5mbw platform is strictly for individuals who are 21 years of age or older, in compliance with PAGCOR's minimum age requirements for online gambling in the Philippines. 5mbw does not knowingly collect personal data from persons under 21 years of age.

If 5mbw discovers that an account was registered by a person under the age of 21, the account will be immediately closed, all associated data will be deleted to the extent permitted by law, and any balance will be handled in accordance with PAGCOR's regulatory requirements for underage gambling incidents.

If you believe a minor has used or attempted to access the 5mbw platform using your account or personal details, please contact 5mbw support immediately.

13. Third-Party Links

The 5mbw platform does not contain links to external third-party websites for commercial or advertising purposes. Where technical integrations with payment providers (GCash, PayMaya, BDO, BPI, Metrobank) are accessed through the 5mbw platform, those providers operate under their own privacy policies and terms of service, for which 5mbw is not responsible.

14. Changes to This Privacy Policy

5mbw reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via a platform notification or by email to the registered address on your 5mbw account. The revised Policy will take effect on the date stated in the updated version.

Your continued use of the 5mbw platform following notification of a Policy change constitutes your acceptance of the revised Policy. If you do not accept a material change, you may close your account and request deletion of your personal data subject to applicable retention obligations.

15. Contact & Complaints

For privacy enquiries, data subject access requests, or complaints regarding 5mbw's handling of your personal data, please contact our data compliance team via the 24/7 live chat on the 5mbw platform, or by plain-text email at the address listed in the site footer.

If you are not satisfied with 5mbw's response to a privacy complaint, you may escalate the matter to the National Privacy Commission of the Philippines (NPC) or to PAGCOR through their respective official complaint channels.